Frequently Asked Questions

Everything you need to know about shopping at The Official ITV Shop.

How long will it take for my order to arrive?

Standard delivery within the UK typically takes 3-5 working days. For international orders, please allow 7-14 working days depending on the destination and local customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that personalized items and digital downloads are non-refundable unless faulty.

Are the products officially licensed?

Yes, every item sold on The Official ITV Shop is 100% authentic and officially licensed. This ensures you receive high-quality merchandise that directly supports your favorite shows.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can monitor your package's journey to your door.

Do you ship internationally?

Yes, we ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.